Objective
The objective of this guide is to provide technicians and requestors with step-by-step instructions on accessing, initiating, and tracking Business Service Requests through the OIT Service Portal and Business Request Dashboard. It aims to ensure efficient handling of requests by outlining how requests are created, assigned, monitored, and reported, while also familiarizing users with the available dashboards, categories, and status reports for better visibility and management of business needs.
Index
- Accessing Business Request Service
- Accessing the Business Request Dashboard for Technicians
- How are Business Requests Initiated?
a) Requestor can raise it from OIT Service Portal
b) Technician can raise the request on requestor’s behalf
- Business Requests Assigned to me
- My Business Requests - Overdue & Due Next Week
- Unassigned Business Requests
- PO Issued Business Requests
- All Open Business Requests
- Business Request Categories
- My Group Business Requests - Statuses
Contents
1. Getting Started
1.1 Accessing Business Request Service
UHCL QuickLaunch: https://go.uhcl.edu/
Go to Services, Choose Internal Service Category, Select Business Service Request
1.2 Accessing the Business Request Dashboard for Technicians
Select TDNext form OIT Service Portal
Go to Business Request Dashboard
1.3 How are Business Requests Initiated?
a. Requestor can raise it from Business Service Request
b. Select Business Request
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2. Technician Reports in Dashboard
2.1 Business Requests Assigned to Me
Shows all requests currently assigned to the logged-in technician.
2.2 My Business Requests – Overdue & Due Next Week
Highlights overdue requests and those due in the coming week for the logged-in technician.
2.3 Unassigned Business Requests
Lists requests without an assigned owner, awaiting allocation.
2.4 PO Issued Business Requests
Displays all technician requests where a Purchase Order (PO) has been issued.
2.5 All Open Business Requests
Provides a complete list of all active requests across the system.
2.6 Business Request Categories
Displays a bar chart grouping requests into categories such as Software, Hardware, Voucher, Contract Termination, Charge Back, and Position Request.
2.7 Business Requests – Statuses
Displays a pie chart showing requests by status: New, In Process, Completed, Closed, Cancelled, and PO Issued.
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Contact Information
OIT OCIO for any assistance
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