Titanium Handover

Project Information

Project Name Titanium
Business Lead Cindy Cook
Ex Dir, Cnsl, Hlth & Car Svcs
Project Manager Ken Cunningham
Handover Date 04/16/2020

Brief Protect Description

Patient Management and Schedule software for both the Counseling Service office and Health Service office.

Application Info

Application Name TitaniumScheduler
Application URL

TitaniumScheduler
- Clients access online forms through web. (Do not login)
https://Titanium.uhcl.edu/TitaniumWeb/CS
https://Titanium.uhcl.edu/TitaniumWeb/HS
https://Titanium.uhcl.edu/TitaniumWeb/CADD
https://Titanium.uhcl.edu/TitaniumWeb/PSC

- Functional Admins access through shortcut to applicaiton server. 
\\titanium\TitaniumSchedule\Ti10.exe

- e-Prescribing
10/25/2021: e-Prescribing feature was enabled for Counseling Service office.  This feature allows Counseling Service doctors to electronically send patient prescriptions to pharmacies for fulfillment.  Patient data is sent via an UHS Information Secuirty and UHS Legal approved, secure third party, Change Healthcare.
User Authentication Method Local Application Authentication
Account management for Functional Admin account self-contained in the applicaiton.

Application Owner(s)

If an application has multiple owners their roles and specific responsibilities are noted in the table below.  Otherwise a single application owner will be noted as the primary owner.

Name Role/Responsibilities
Cindy Cook Primary

End User Info

Audience Indicate Yes or No
Students Yes (online forms only)
Faculty Yes (Counseling Services, Health Services, CADD Services, Psychologial Clinic Services)
Staff No
Alumni No
Community Yes (online forms only)

Information Security Approval, Restrictions, Guidelines

Per UHS Information Secuirty, Jennifer Huenemeier:

  For Application Owner: 
  - Account access must be routinely reviewed and kept up to date. 
  - Only the needed level of access should be granted.

  For Functional Admin(s):
  There are a few things to remember when provisioning and deprovisioning accounts:
  - The university’s password policy still must be enforced.
  - Always follow the ‘principle of least privilege’ when assigning permissions. This basically means do not give a more permission that needed to successfully perform their role.
  - The Functinal Admin(s) will be the only person(s) to create accounts for the CADD Clinic. 
  - When someone leaves or no longer needs to have access, it is important that you deprovision their account in a timely manner.
  - You should mark your calendar to review the accounts and access at least once a year to make sure everything is up to date and that nothing has fallen through the cracks. I also recommend keeping track of when you review the accounts & access.

Support Info

The following contacts are have defined roles and are of the support team.  E-mail and phone are included for individuals outside of UHCL.  

Name Organization E-mail (if not UHCL) Phone (If not UHCL) Tier 1 Tier 2 Tier 3 Functional Admin Sys Admin
Cindy Cook Cnsl, Hlth & Car Svcs     X     Primary (Cnsl, Hlth & Car Svcs)  
Michael Smith OIT       X     X
Jennifer Fritz CADD     X     Primary (CADD)  
Dorothea Lerman CADD     X     Secondary (CADD)  
Mary Short PSC     X     Primary (PSC)  

Software Support (Tier1, Tier2, Tier3)

Tier 1 - Department Titanium Administrator - Functional Admin
Tier 2 - Vendor Support via Department Titanium Administrator - Functional Admin
Tier 3 - Application Owner - Dr. Cindy Cook 
           - Application Owner is responsible for coordinating and applying any application updates.

SUPPORT HUB:

https://titaniumsoftwareinc.na1.teamsupport.com/login/user
Use the Support Hub to open / update / check support tickets or consult our Knowledge Base for technical solutions and frequently asked questions.

E-MAIL:

Support@TitaniumSoftware.com
For fastest service, please send us an e-mail with a screen shot and/or error message and complete details about your issue. Contacting us via multiple methods to report the same case may cause a delay in resolving your issue.

EMERGENCY HELP LINE:

281-443-3544 (option 2)

Training Info

Trainer(s) 

Name E-mail Extension
N/A N/A N/A

How is training provided to Support Center at a level necessary to support customer?

No training required for support center.  
Application support will be provided by vendor.
Hardware support will be provided by UCT Sys Admin & Database Admin

Online Documentation

 

Any other information (Optional)

For Grad Student access to the Titanium Share, they will require a "uhcl" domain account.
- The "uhcl" domain should be created as part of the POI process performed at the Psychological Clinic level (see steps 7-9 on the POI_Process_PSYC_Clinic.docx).
- Support Center will verify POI accounts were auto-generated. 
- Once the domain accounts are generated for each Grad Student, the Psychological Clinic will then need to request that the students be granted access to the Titanium Share via OIT Support Center.

Titanium e-Prescribing

10/25/2021: Titanium e-Prescribing is a Titanium Schedule feature paid for and enabled by Counseling Services.

  • Change Healthcare creates password protected accounts for each center and prescriber. 
  • The center credentials are entered into your encrypted Titanium database by the system administrator (i.e., center director or assistant director). 
  • The system administrator grants users permission to access and use the Change Healthcare portal, which associates the Titanium user account with the Change Healthcare user account.
ScriptX:  
e-Prescribing Data Elements:
Print Article